ISLAMABAD: Prime Minister Imran Khan inaugurated the Pakistan Citizen Portal (PCP) on Sunday.
The portal will be used to send complaints and suggestions directly to the Prime Minister’s Office, which will oversee the process of addressing the public complaints.
Speaking to APP, Deputy Secretary of Prime Minister’s Delivery Unit (PMDU) Adil Saeed Safi said, “After registering with the portal, citizens residing in Pakistan and abroad can register their complaints online through an application.”
“An Android version of the application is available and an iOS version will be made available soon,” he added.
Safi further said, “Complaints will automatically reach the heads of relevant departments who will then take appropriate step to address the matter. The maximum time limit for addressing a complaint will be ten days.”
“About 3760 federal and provincial departments are linked with the portal. Provincial governments have already been informed about the new initiative,” the PMDU secretary added.